The Unforeseen Accident
For Keith, the day started like any other. He was driving through a low-speed limit area with construction work nearby, when suddenly, without warning, another vehicle rammed into the back of his car. “I didn’t see it coming,” Keith recalls. The impact left him feeling shaken, but it was hard to know just how much the accident had affected him at first. “I was aggravated, but I didn’t realize at the time what my injuries were,” he says.
Although the collision didn’t initially seem serious, Keith’s pain soon became more noticeable. His shoulder ached, and he began to feel an unusual sensation in his forearm, which he thought might be an insect bite. It wasn’t until he spoke with a Brown & Crouppen investigator that he learned he had a contusion, a fact confirmed later by his doctor.
Seeking Help: Why Brown & Crouppen?
Keith had known of Brown & Crouppen for years, thanks to their radio advertisements and well-established presence in the community. Although he had never needed a personal injury lawyer before, when the time came, they were the first firm that came to mind. “I just knew they were the right choice,” he explains. “I knew they would take care of me.”
When Keith called Brown & Crouppen, he was surprised by how quickly they responded. “I expected it to take a day or so for someone to get back to me,” he says. “But I got a return call from a lawyer within an hour.” That quick, personal response made a huge difference. “It made me feel secure because the insurance company was trying to talk to me, and I knew better than to talk to them directly.”
A Firm That Puts Clients First
Keith’s experience with the insurance company was far from pleasant. Their immediate attempts to contact him and record his conversation were a red flag. “They wanted me to self-diagnose, but I hadn’t even seen a doctor yet,” he explains. “I knew better than to talk to them.”
That’s where Brown & Crouppen stepped in. The firm sent an investigator the very next day to assess the damage to Keith’s vehicle and gather details about his injuries. “They knew all the insurance rules,” Keith says. Brown & Crouppen also referred him to a medical provider who could address his injuries, ensuring that Keith received the care he needed.
Fighting for What’s Rightfully Yours
With Brown & Crouppen on his side, Keith felt confident that the firm was handling all the details of his case. “If I had a problem, like with one of the medical providers, I could just call Brown & Crouppen and it would be taken care of,” he says. Their attention to every detail, from his health to his legal rights, allowed Keith to focus on recovering.
The insurance company, in particular, was no match for the expertise of Brown & Crouppen. “They made sure the insurance company didn’t take advantage of me, and I’m grateful for that,” Keith reflects.
The Importance of a Lawyer Who Cares
What stands out most for Keith was the care and attention he received throughout the process. “I never felt like a number. They treated me like a person,” he says. From timely responses to respectful communication, the firm’s dedication to client service was evident every step of the way. “I could always reach them when I needed to, and they were very cordial.”
And, perhaps most importantly, it didn’t cost him anything upfront to call. “It didn’t cost me anything to call Brown & Crouppen,” Keith says, emphasizing how accessible they made the process. “They took care of me every step of the way.”
A Strong Recommendation
“Call Brown & Crouppen because they took care of me, and I know they’ll take care of you, too.”
If Keith had to recommend a law firm to a friend, there’s no hesitation. “I called Brown & Crouppen because I knew they would take care of me. I think of them as a firm that puts its clients first. They’re not just about getting the job done – they’re about getting the right result, and making sure you’re treated with respect and care. I would give them five stars, and I would recommend them to anyone who’s been in an accident,” he says, with confidence.
Looking back, Keith is certain that without Brown & Crouppen’s help, he would have been taken advantage of by the insurance company. “I can’t imagine what it would’ve been like to deal with this on my own,” he says. “They made everything easier, and they fought for me to get the compensation I deserved.”
